Do you learn more by talking or listening?
Not exactly a brain teaser. But it’s an important question, given that, as a service professional, you usually have a relatively small amount of time to learn what’s going on with a client and really home in on what that client wants and needs.
I think it’s safe to say you learn more by asking the right questions and then staying quiet and listening.
And yet, we all do it, no matter what walk of life we come from. We jump to conclusions. We start formulating a response and coming up with answers before the other person has made it halfway through her second sentence.